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Privacy Policy

Last updated: 3 July 2026
LB Executive Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, subscribe to our newsletter, or work with us as a client.

1. Who we are
LB Executive Services provides practical admin, organisation and executive support services to individuals, professionals and businesses.
For the purposes of UK data protection law, LB Executive Services is the data controller for the personal information described in this policy.
Business name: LB Executive Services
Website: www.lbexecutiveservices.co.uk
Email: lucie@lbexecutiveservices.co.uk
Telephone: 07931 148287
Postal address: [INSERT BUSINESS POSTAL ADDRESS]
Legal/trading details: [INSERT IF APPLICABLE, FOR EXAMPLE SOLE TRADER OR LIMITED COMPANY DETAILS]
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.


2. The personal information we collect
We may collect and use the following types of personal information:

  • Your name

  • Your email address

  • Your phone number

  • Your company name, if you provide one

  • Any information you choose to include in a message or enquiry

  • Information about the type of support you are interested in

  • Records of our communications with you

  • Newsletter subscription preferences, if you choose to sign up

  • Basic technical information about how you use our website, such as your device, browser, IP address and website activity

If you become a client, we may also collect and use information that is needed to provide our services. This may include information contained in documents, diaries, emails, forms, records, bookings or other admin materials you choose to share with us.
Please do not send us sensitive personal information through the website contact form unless it is necessary for your enquiry.


3. How we collect personal information
We collect personal information when you:

  • Fill in the contact form on our website

  • Email, call or message us

  • Subscribe to our newsletter

  • Ask us to provide information, a quote or services

  • Work with us as a client

  • Provide information to us so we can carry out agreed admin or support tasks

We may also collect limited technical information automatically when you visit our website.


4. How we use your personal information
We use personal information to:

  • Respond to enquiries

  • Contact you about the services you have asked about

  • Understand what support you may need

  • Provide quotes, proposals or information

  • Deliver agreed services to clients

  • Manage our client relationships

  • Keep records of enquiries, projects and communications

  • Send newsletters or updates, where you have chosen to receive them

  • Manage and improve our website

  • Keep our website and systems secure

  • Meet legal, accounting and business record-keeping requirements

  • Protect our business and legal rights, if needed

We will only use your personal information where we have a lawful reason to do so.


5. Our lawful bases for using your personal information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:

 

Contract
We may use your personal information where it is necessary to take steps before entering into a contract with you, or to provide services under a contract with you.
For example, this applies when you contact us to ask about becoming a client, request a quote, or ask us to provide agreed support.

 

Legitimate interests
We may use your personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Our legitimate interests include:

  • Responding to enquiries

  • Running and managing our business

  • Communicating with potential and existing clients

  • Keeping appropriate business records

  • Improving our services and website

  • Protecting our website, systems and business

 

Consent
We rely on your consent where you choose to subscribe to our newsletter or agree to receive marketing emails from us.
You can withdraw your consent at any time by unsubscribing from our emails or contacting us directly.

 

Legal obligation
We may use your personal information where we need to comply with a legal obligation, such as accounting, tax, regulatory or record-keeping requirements.

 

6. Marketing and newsletters
If you choose to subscribe to our newsletter, we will use your email address to send you updates, tips, offers and information about our services.
We will only send you marketing emails where we have a lawful basis to do so. For newsletter sign-ups through the website, this will usually be your consent.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at lucie@lbexecutiveservices.co.uk.
We will not sell your personal information to third parties.

 

7. Who we share your personal information with
We only share personal information where necessary and appropriate.
We may share personal information with:

  • Website hosting and website service providers

  • Email, IT, cloud storage and communication providers

  • Newsletter or marketing email platforms, if used

  • Accountants, bookkeepers, insurers or professional advisers

  • Payment, invoicing or business administration providers

  • Legal or regulatory authorities, where required

  • Other trusted service providers who support the running of our business

Our website is built and hosted using Wix, so information submitted through website forms may be processed through Wix systems.
Where we use third-party service providers, we expect them to handle personal information securely and only in line with our instructions or their own lawful responsibilities.

 

8. International transfers
Some of the service providers we use may process personal information outside the UK.
Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place, such as using providers that rely on recognised data protection safeguards, contractual protections, or other lawful transfer mechanisms.

 

9. How long we keep your personal information
We only keep personal information for as long as we need it.
As a general guide:

  • Enquiry information will usually be kept for up to 12 months after our last contact with you, unless you become a client or there is another reason to keep it for longer.

  • Client records will usually be kept for up to 6 years after the end of our working relationship, to support accounting, tax, contractual and legal record-keeping requirements.

  • Newsletter subscription information will be kept until you unsubscribe or ask us to remove it.

  • Website and technical information will be kept in line with the settings and retention periods of the website and analytics tools we use.

We may keep information for longer if we need to deal with a legal claim, complaint, investigation or other legitimate business requirement.


10. How we protect your personal information
We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
This includes using suitable systems, access controls and working practices to keep information secure.
However, no website, email system or online service can be guaranteed to be completely secure. Please take care when deciding what information to send to us electronically.


11. Your rights
Under UK data protection law, you have rights in relation to your personal information.
These may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your personal information in certain circumstances

  • Object to certain uses of your personal information

  • Ask for your personal information to be transferred to you or another provider in certain circumstances

  • Withdraw your consent at any time, where we rely on consent

These rights are not absolute and may depend on the circumstances.
If you want to exercise any of your rights, please contact us at lucie@lbexecutiveservices.co.uk.


12. Your right to object
You have the right to object to us using your personal information where we rely on legitimate interests as our lawful basis.
You also have the right to object to direct marketing at any time.
If you object to direct marketing, we will stop using your personal information for that purpose.


13. Automated decision-making
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.


14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk


15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website, with the date of the most recent update shown at the top of the page.

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